How can we help?

If you are looking for support for our PokaTheme, this is the place!

Home › Forums › PokaTheme support › Payment deducted from my bank, but status is pending.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • September 12, 2023 at 1:27 pm #18176
    Ok Timize
    Participant

    Hi, it seem when I making the purchase, your website is experiencing server downtime. It just kept loading without redirecting to anywhere. So I closed the browser. When i tried to repeat the payment, I received notification that my bank had deducted $58. However, when i log in the status is still pending. Can you help me to check on this? My order #17598

    September 14, 2023 at 12:38 pm #18181
    Ok Timize
    Participant

    Hi, haven’t received any reply from your side.

    September 15, 2023 at 9:36 am #18183
    admin
    Keymaster

    Hello!

    Let’s continue the discussion via email, we’ll send you the reply there.

    September 21, 2023 at 4:41 am #18195
    Elena Perez
    Participant

    Hello, I have sent an email, please reply

    September 21, 2023 at 9:37 am #18196
    admin
    Keymaster

    Hi Elena,

    I don’t see your email, did you send it to support@pokatheme.com?

    September 21, 2023 at 1:13 pm #18197
    Elena Perez
    Participant

    Yes I replied on the email, thank you

    September 25, 2023 at 9:39 am #18201
    admin
    Keymaster

    Thank you Elena.

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.