In this article you will find our most common support requests and how to fix them.

Theme settings not visible and issue with custom fields metaboxes

If you already have ACF activated in your site you need to disable it.

PokaTheme already includes ACF in the core and if you have it installed as a plugin you will experience conflicts with custom fields.

Solution: Remove ACF from the plugins

While uploading the theme you get this error: “The package could not be installed. The theme is missing the style.css stylesheet.”

You try to upload the pokatheme-v3-rx.x.x.zip while the actual theme is inside this zip and it is called : pokatheme.zip

The zip called pokatheme-v3-rx.x.x.zip contains:

• PokaTheme zip
• PokaTheme child zip
• Documentation
• Demo content

Solution: Upload the file called pokatheme.zip which is the actual theme.

You make changes to Visual Settings but they don’t apply to the front end.

There is some kind of caching in you site and you see a previous version of the styles before the change you made.

Solution: If you have any caching plugins make sure to clear the cache or if you have any plugins that minify and combine css/js files regenerate the minified/combined file after your changes in Visual settings.

If the issue persists you can contact your hosting if there is some kind of statci files caching on the server.

Affiliate links don’t redirect to the final affiliate link.

You have to enable pretty permalinks in your dashboard because the affiliates redirection requires it.

Solution: Go to Settings -> Permalinks , click on “Post name” and then click “Save changes”.